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TERMS & CONDITIONS

Please read our terms and conditions carefully before placing an order.  When you use our website you agree to be bound by the terms and conditions outlined here.  

Before placing an order, if you have any queries relating to these terms and conditions please Contact Us.

Purchasing from bfbridesmaids.co.nz

All our products can be purchased using either PayPal or a secure online transaction facility (Stripe) that accepts Visa & Mastercard credit and debit cards. This facility is certified to the most stringent level of certification available in the payments industry, using the best-in-class security tools and practices.  You can be confident that your details are protected by the latest security methods and are used only for the purpose of fulfilling your transaction.

At checkout, you will be asked for your email address or to sign in (if you already have an account).  If you do not have an account, you can choose to either set up an account or continue as a guest.  

Placing an Order

After placing an order, we will send you an email acknowledging that we have received your order.  On placement of your order, payment will be processed and your order will be forwarded to manufacture. 

We reserve the right to verify any orders upon suspicion of credit card fraud and to cancel any order. You will be notified immediately if your order has been cancelled via email or phone.

All orders are subject to acceptance by #BFbridesmaids Ltd and are subject to availability

Pricing

All our products are priced in New Zealand Dollars (NZ$) and include GST (15% sales tax).  

#BFbridesmaids Ltd reserves the right to change prices at anytime for any reason.  Please note that we will not refund the difference in price between an item bought at full price and it's discounted price.

All prices shown at the time of purchase are correct and it is this price that will be charged.

Description, Colours, Sizes and Availability

We have made every effort to ensure that colours, descriptions and pictures on our website are as accurate as possible.   Due to differences in screen capabilities & technologies, it is possible that there may be variations between these shown and the products themselves.

Our sizing is based on the European Bridal Industry Standards - to ensure a good fit, a size chart link can be found on all product pages.  To prevent confusion with other sizing standards and to encourage size selection based on measurements, letters have been used to denote each 'size'.

Delivery

#BFbridesmaids makes every effort to send orders in the fastest possible time and within the 6 to 8 week delivery time frame.

 For more information regarding delivery please click here.

Returns

Please note that dresses made to custom sizes cannot be returned.  

All #BFbridesmaid products are made to order and we do not keep stock, however, we will issue a full refund of costs (Dress Cost, GST & Original Shipping) of the returned product if you are not 100% satisfied with your order if returned in original condition within 7 days of arrival to you.  

 For information regarding the return process please click here.

Use of Site

Your right to use this website is personal to you.

You may not download, modify, transmit or otherwise use any material from this website for public or commercial purposes. The website content, information and advice is free of charge (unless otherwise stipulated). However, you are responsible for your own network and connection charges.

Notice of Changes

We reserve the right to amend or make changes to these terms & conditions from time to time without notice and all subsequent orders will be made under these new terms.  Please check regularly to see if any changes have been made to these conditions before placing an order.

We reserve the right to modify or withdraw this website at any time without liability to you.

Other

For your convenience, #BFbridesmaids may provide links to other website.  Please note that we have no responsibility for these sites and have no liability and do not endorse their content.  

All communication to #BFbridesmaids should be sent to heretohelp@bfbridesmaids.co.nz

New Zealand law governs these Terms & Conditions and any other terms that apply to Online Services.  The New Zealand courts shall have non-exclusive jurisdiction over any dispute arising relating to this website.

We last updated our Terms and Conditions on 25 August 2018

 

Delivery Policy

We take great care to ensure you receive your order in perfect condition.

We ship using New Zealand Post Tracked Courier services to anywhere within New Zealand and make our best efforts to ensure delivery is prompt and correct to the address specified by you during checkout within 6 to 8 weeks of your order confirmation.

Upon completion of your purchase, our team will organise for your dresses to be made and sent to you as a priority. We will keep you updated via email when your dress is dispatched and will provide you with all the details you need to track your order. 

We take full responsibility for ensuring that all dresses ordered through us reaches our customers. If there is no proof of delivery, #BFbridesmaids will make every effort to replace the order.

We are committed to providing outstanding customer service and quality bridesmaid dresses. 

Please note we cannot ship goods to an address outside of New Zealand.

 

Return Policy

***   Please Note That Dresses Made To Custom Sizes Cannot Be Returned   ***

All #BFbridesmaid products are made to order to keep costs as low as possible for our customers.  We do not keep stock of dresses so it's really important to make all possible efforts to get the order right (otherwise the replacement time might be a problem).   

That said, we understand that colours on your computer screen can differ to how they appear in real life (great idea to order swatches to confirm your colour) and sometimes it's difficult to get it right ordering from photographs.  

#BFbridesmaids will issue a full refund of the costs  (Dress Cost, GST & Original Shipping) of the returned product if you are not 100% satisfied with your order.  To receive a full refund on the returned product, the item must be returned in its original condition within 7 days of its arrival to you (with the exception of custom size dresses).  The item must be unworn, unwashed, unaltered, and undamaged with the original tags attached and in it's original packaging . We cannot process the return of any items that do not adhere to this return policy.

All fabric swatches & fabric by-the-metre are final sale. No returns or exchanges for any reason.

Please reach out to our Customer Service team directly for assistance with processing your return.

***   Please Note That Dresses Made To Custom Sizes Cannot Be Returned   ***

 

HOW TO RETURN

Within 7 days of receiving your order, please complete the returns form for the dresses to be returned.

Customer Service will email you with an attached Return Dress Authorisation form (RMA). Please print out the form.

Pack the items in the orginal bag with the RMA form and attach the return label.

Drop into any NZ Post shop before the return label expires.

Once the refund has been processed, the funds will be credited back to your original bank account or online payment account. Please note it may take your financial institution additional days to process.

* Please note orders returned in oversized boxes may have additional shipping costs deducted from the refund amount.

 

EXCHANGE POLICY

We do not offer an exchange service for any products as we are a completely made-to-order company, we do not have ready-made dresses in stock or products that can be shipped in exchange for your returned items. You will need to return any and all unwanted items and place a new order for the replacement items. All new orders are subject to the current turnaround times.

 

CANCELLATION AND CHANGES POLICY

You may cancel your order* or request changes to it within 48 hours of placing it for a full refund of all costs and fees.
If you need to cancel your order after the 48-hour cancellation period has passed, you will need to wait for the order to arrive and then request a return (if eligible). 

Privacy Policy

At #BFbridesmaids, we take our customers’ privacy and security seriously. We are committed to protecting your privacy and security and to complying with the New Zealand Privacy Principles as outlined in the New Zealand Privacy Act 1993.  The Privacy Act controls how 'agencies' collect, use, disclose, store and give access to 'personal information'. 

The purpose of this Privacy Policy is to outline the personal information collected by us and the use of such information. The Privacy Policy applies to #BFbridesmaids websites, apps, social media and other services. 

YOUR INFORMATION

Your privacy is very important to us and we limit data collection strictly to customer information required to process orders, communicate with our customers and enhance your shopping experience.

When processing orders, as part of the buying and selling process, we collect personal information such as your name, address, phone, and email address. All payments made through #BFbridesmaids are processed by a third party (Stripe or PayPal) - we don't see or have access to your payment details. If you have an account with #BFbridesmaids, you may opt in to store your credit card details for future purchases - again, we do not see or have access to your payment details. 

When browsing #BFbridesmaids, your computer’s internet protocol (IP) address is captured behind the scenes - this information helps us learn about your browser, operating system and #BFbridesmaids browsing habits. We use this information purely to improve the #BFbridesmaids site.

Here at #BFbridesmaids we hate spam - email marketing is limited to major updates, new products, and special promotions.

CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at heretohelp@bfbridesmaids.co.nz

DISCLOSURE

We may disclose your personal information if we are required to do so by law.

THIRD-PARTY SERVICES

In general, the third-party providers used by #BFbridesmaids will only collect, use, and disclose your information to allow them to perform the services they provide to us.

#BFbridesmaids uses third-party payment service providers - Stripe and PayPal - to process payment transactions. These third-party payment service providers have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. We don’t store credit card or payment information. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

We store all passwords in encrypted format. Order information including name, order, address, phone, and email address are stored securely on our servers.

COOKIES

As you browse our site, your preferences are remembered through temporary use of cookies. Cookies enable our system to monitor the navigational preferences. We May also use technologies to provide your with enhanced online display advertising tailored to your interests.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you have questions or suggestions regarding our privacy policy, please email heretohelp@bfbridesmaids.co.nz